Customer Service

Dealer Orders

All dealer pricing includes a threshold shipping arrangement. Each cabinet is boxed and slat crated for its protection during the shipping process and will be delivered directly to your facility. You will receive a phone call from the shipper requesting a delivery time that will work within the hours of operation of your business. Our shippers are fully insured for any damage that may occur during this process. You should inspect the packaging thoroughly to insure that your shipment is damage free. If you should find any problem with your shipment you should call us immediately, you may be requested to take pictures of the shipment as received in order to document any damage that may have occurred to the shipment.

Always call the Artista Home Products office should you have any question in regards to a product shipped to your facility and we will do our best to help with any issue that may arise.

Restocking Fee

There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage. All defects or damage must be indentified and noted with the delivery staff. Artista Home Products is not responsible for defects or damage after the delivery service has been completed and you have accepted delivery.

Any items that are returned without a return authorization will be charged 50% restocking fee.

Returns/Exchanges received 30 days after an RA is issued will incur a 50% restocking fee. All custom orders cannot be returned for credit.

Return/Exchange Policy

There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage.
Please inspect your cabinet immediately upon receipt for shipping damages. If your cabinet is delivered by an authorized Artista Home Products delivery service the shipper will inspect the shipment with you. Once you have inspected the cabinet and accepted delivery from the White Glove service, we cannot take responsibility for shipping damages. If you do not accept use our White Glove service, you must notify us within three (3) days of receipt of any shipping damages. We cannot take responsibility for shipping damages beyond this point.
You must call us for a Return Authorization number (RA#) by calling our Customer Service at 650.212.2177. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# will be refused.
Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY ARTISTA HOME PRODUCTS. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.

If you have any further questions regarding shipping or returns, please call us at 650.212.2177.

Order Cancellation Policy

You may cancel your order, for any reason and will be charged a 10% restoicking fee that may be applied to future purchases as long as the shipment has not been added to the shipping queue. Typically, most orders are shipped within two weeks after they are received, depending on availability. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled. Once an item is shipped by Artista Home Products the terms of our Returns policy will take effect.

In some cases a custom, special order item may be non-returnable and/or non-cancelable.

To initiate the cancellation of an order, call us at 650.212.2177.

Caring for your TheaterLift cabinet

Yes, it's all real wood.
Your Artista Home Products cabinet is made of real wood, not particle board. The wood, veneers and finishes have the character of real wood, including natural markings and color. This gives each cabinet its own character. Using real wood can also subject your cabinet to changes in humidity, where dry air may cause the wood loose moisture. This can affect the way a cabinet door may line up if used in extreme dry humidity.

Drawers & Doors

Humid weather may cause real wood furniture to absorb extra moisture, causing a door or drawers to be difficult to open or close. Your cabinet is high quality, but sticking may occur during periods of high humidity. When the air returns to normal, this sticking will resolve itself.

The Effects of Light on Wood

Long term exposure of your wood cabinet may cause damage, including fading. Please avoid leaving your wood cabinet or other wood furniture in direct sunlight, and use window treatments or glass filters to protect the cabinet from the sun’s rays.

Caring for your Cabinet

Dusting your cabinet removes particles that can damage the surface. Dust with a clean, soft, lint-free cloth. Do not dust with paper towels, sponges or dish cloths. Dampen your cloth before dusting to reduce scratches and static, which will attract more dust. Don’t leave any moisture on the cabinet surface.
Furniture cleaner or polish should be used every three months, or as needed. Always test a small area first to make sure the finish will not be damaged by your polish or cleaner.
Always wipe with the grain of the wood.
Avoid rubbing to hard, as it can cause uneven shine.
Avoid polishes or cleaners with silicone, as it can soften your finish.
Do not use wax on your cabinet. The finish on the cabinet will not benefit from wax and it will just build up on the surface, making it hazy.

Easy to use installation parts!

Every Artista Home Product's Cabinet comes with a comprehensive installation parts kit to keep assembly with your TV simple.